Shipping policy
Shipping Policy
Thank you for shopping with us! Each of our T-shirts is printed especially for you when your order is placed. Because our products are made to order, please allow time for both production and shipping.
Order Processing & Production
Most orders are processed and printed within 2–5 business days. During holidays, promotions, or periods of high order volume, production may take a little longer.
Once your order has been completed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Shipping Times
After production is complete, estimated delivery times are typically:
- United States: 3–7 business days
- Canada: 5–10 business days
- International: 7–21 business days
These delivery times are estimates and are not guaranteed. Shipping delays caused by carriers, weather, customs, holidays, or other circumstances outside our control may occur.
Shipping Rates
Shipping rates are calculated at checkout based on your order, shipping destination, and available delivery options.
If we are offering free shipping as part of a promotion, the applicable terms will be displayed at checkout.
Multiple Packages
Because we work with print-on-demand fulfillment partners, products may occasionally be produced at different facilities. If your order contains multiple items, they may arrive in separate packages and at different times.
You will not be charged additional shipping fees if your order is divided into multiple shipments after checkout.
Tracking Your Order
When tracking is available, you will receive a tracking number by email once your order ships.
Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Please carefully review your shipping address before completing your purchase.
If you notice an error, contact us as soon as possible. Because orders may enter production quickly, we cannot guarantee that an address can be changed once an order has been submitted for fulfillment.
We are not responsible for orders delivered to an incorrect address provided at checkout.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us so we can review the situation with our fulfillment or shipping partner.
If tracking shows an order as delivered but you cannot locate it, please check with household members, neighbors, your local carrier, or your building's mailroom before contacting us.
International Orders, Customs & Duties
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.
Customs processing may also cause additional delivery delays.
Returned Packages
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the order needs to be shipped again.
Because our products are made to order, please also review our Return & Refund Policy for information regarding exchanges, damaged products, printing errors, and other order concerns.
Questions About Your Order?
If you have questions about shipping or need help with an order, please contact us through our store's contact page or email, katmashup@gmail.com and include your order number so we can assist you as quickly as possible.